Xplur Gadgets

At Xplur Gadgets, we are committed to providing high-quality gadgets and excellent customer service. This policy explains our warranty coverage, return process, and refund conditions.

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  1. Warranty Policy

All gadgets purchased from Xplur Gadgets are covered by a limited warranty, depending on the product category.

Warranty Coverage

Our warranty covers:
• Manufacturer defects
• Software malfunctions under normal use

Warranty Does NOT Cover
• Physical or accidental damage (drops, cracks, water damage, burns)
• Damage caused by power surge, misuse, or unauthorized repairs
• Accessories such as chargers, cables, earphones (unless stated otherwise)
• Wear and tear from normal usage

Warranty Duration
• Warranty periods vary by product and will be clearly stated at purchase or on the product receipt.
• Customers must present proof of purchase to claim warranty service.

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  1. Return Policy

We accept returns within 24 hours of purchase strictly under the following conditions:

Eligible Returns
• Item received is defective
• Wrong product supplied
• Product does not power on at the point of sale or delivery

Return Conditions
• Product must be unused and in original condition
• All packaging, manuals, and accessories must be intact
• Item must be inspected and verified by our technical team before approval

⚠️ No returns will be accepted after 24 hours of purchase or delivery.

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  1. Refund Policy

Refund Eligibility

Refunds are only issued when:
• A replacement is unavailable
• The defect is confirmed and cannot be repaired
• The issue is reported within the return window

Refund Method
• Refunds will be processed via the original payment method or store credit
• Processing time: 3–7 working days after approval

❌ Cash refunds are not guaranteed and are subject to management approval.

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  1. Exchange Policy
    • Approved returns may be exchanged for the same product or another product of equal value
    • Price differences must be paid by the customer if applicable

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  1. Items Not Eligible for Return or Refund
    • Clearance or discounted items
    • Products damaged by user negligence
    • Software, downloaded apps, or activated licenses
    • Gadgets with tampered or removed seals

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  1. Customer Responsibility

Customers are advised to:
• Inspect products at the point of purchase or delivery
• Test gadgets before leaving the store
• Follow product usage instructions carefully

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  1. Contact Information

For warranty claims, returns, or refunds, please contact:

Xplur Gadgets
📧 Email: info@xplur.ng
📞 Phone/WhatsApp: +234 708 730 0296, +234 808 354 6012,
📍 Store Address: 9, Simbiat Abiola Way, Ikeja, Lagos-Nigeria

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  1. Policy Updates

Xplur Gadgets reserves the right to modify this policy at any time without prior notice. Updates will be posted on our website.